FAQ - Funny Face Bakery


What are Funny Face Bakery Custom Cookies?
Funny Face Bakery Custom Cookies are personalized cookies that are baked to order. These cookies can be customized with a variety of designs, colors, and shapes to fit the theme of any occasion.

What types of designs are available for Funny Face Bakery Custom Cookies?
There are many different designs available for Funny Face Bakery Custom Cookies, including custom images, logos, faces, animals, figures and text. You can also choose from a variety of pre-made designs, such as celebrity faces, animals, memes, and seasonal themes.

Does Funny Face Bakery ship cookies nationwide?

Yes, we offer quick nationwide shipping! We hope to offer international shipping sometime soon.

How should I store the cookies to preserve the quality of the cookies

The decorated cookies are best kept at room temperature, as the condensation from refrigerating or freezing can cause the icing to smear. We recommend storing in an airtight container to keep them fresh for up to 1 month. 

The gooey cookies are good for 3-4 days stored in an airtight container. Cookies can be refrigerated or frozen to extend shelf life. 

Are Funny Face Bakery cookies Kosher?

Unfortunately, our cookies are not Kosher certified.

Can I order in advance?

Yes! After you added your items to your shopping cart online, select the shopping cart icon in the top right corner and scroll down to select your desired date on the calendar. If time allows, we will schedule the order to arrive 1-2 days ahead of the requested delivery date as we cannot guarantee there will be no shipping delays.

I’m sending a gift-do you include prices in the box?

Funny Face cookies make the best gifts! Rest assured, we will never include pricing in the box. 

For gifts, we recommend adding in a gift note during checkout and don’t forget to sign who it’s from (unless you’re a secret admirer) as your name will not be listed anywhere on the box.

The minimum custom cookie order is 12 cookies, can I get 5 different faces within that?

Unfortunately not, due to the labor that goes into designing, color matching, and piping each cookie we have a minimum of ordering 12 cookies per design.

Do you offer returns or refunds on any of your items?

No, we don't. Due to the perishable and/or custom nature of our products all sales are final. 

What do I do if my cookies arrive broken?

Oh no! We do our best to package every cookie as carefully as possible, however, sometimes breakage occurs. Please emailorders@funnyfacebakery.com with your order number and photos of the damaged product and we will be happy to assist you!

Are there any large order discounts?

We offer discounts for orders with 51+ cookies of the same design, emailorders@funnyfacebakery.com before placing your order and we can pull together a quote for you!

What do you paint the cookies with?

We use food coloring to paint the cookies. They are 100% edible!

Are you a nut free facility?

While we don’t use nuts directly in our products, we cannot guarantee that the ingredients come from nut free facilities and have had no cross contamination before reaching our facility.

Can I place a custom order in store or over the phone?

In order to make sure we have all the correct information and photos, we require all custom orders to be placed on our website or via email.