Shipping & Returns
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched, please contact us.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs vary based on product, timing, and location. For decorated cookie orders (excluding gooey cookies, cuties, sweet loaves, and all custom products) we offer free ground shipping over $60. We also offer free pickup for local customers.
Delivery Terms
In general, domestic shipments are in transit for 2-7 days.
Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order.
Our company operates on Monday - Friday, except on some national holidays at which time the company might be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched, please contact us.
Please double check the address before placing the order as once the order has been shipped, we are unable to make any modifications.
Returns
Unfortunately, wedo not acceptany returns, exchanges or refunds on any orders once they've been shipped. Once custom order forms have been accepted, we will email you a sketch. If the sketch isn't accepted, we will make alterations. Once the final sketch is accepted, we will not accept any returns, exchanges, or refunds. If you'd like to cancel a custom order after the sketch is made, but before the order is approved then a $33 design fee will be charged and the remainder of your balance will be refunded.
P.O. Box Shipping
Funny Face Bakery does not ship to P.O. boxes as we currently only ship via UPS. If you have no other address available, please contact us and we will work with you to find an alternative solution. We are unable to offer this service using courier services.
Military Address Shipping
Funny Face Bakery does not ship to P.O. boxes as we currently only ship via UPS. If you have no other address available, please contact us and we will work with you to find an alternative solution. We are unable to offer this service using courier services.
Delivery Time Exceeded
Funny Face Bakery is not responsible for UPS shipping delays. However, if the delivery time has exceeded the forecasted time, please contact us so that we can assist in conducting an investigation.
During the holidays, we recommend scheduling your order to arrive 1-2 days early as the risk of shipping delays increases.
Tracking Notifications
Upon dispatch, customers will be notified via email with their tracking number and will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us with the order number and photos of the damaged package/product.
Process for Parcel Damaged In Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Customer Service
For all customer service inquiries, please contact us to receive a response the same or next business day. Please note our customer service hours are Monday-Friday 9am-5pm EST.
