Shipping & Returns
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
We offer free shipping site wide with the exception of rush orders and any custom cookies. We also offer free in-store pickup for local customers.
In general, domestic shipments are in transit for 2-7 days.
Orders are usually dispatched within 2-3 business days of payment of order
Our company operates on Monday - Friday, except on some national holidays at which time the company might be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched, please contact us.
Unfortunately, we do not accept any returns, exchanges or refunds on any orders once they've been shipped. Once custom order forms have been accepted, we will email you a sketch. If the sketch isn't accepted, they make alterations until you are completely satisfied with the way it looks. Once the final sketch is accepted, we will not accept any returns, exchanges, or refunds.
P.O. Box Shipping
Funny Face Bakery will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Upon dispatch, customers will be notified via email with their tracking number and will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
For all customer service enquiries, please email us or call us at (646) 861-1274!